Refund & Cancellation Policy

Sign in to Lumrise, open Premium and choose Manage subscription to access the Paddle Customer Portal. You can cancel there. Cancellation prevents future renewal charges and normally takes effect according to the applicable billing period and Paddle's applicable terms. Signing out or deleting app content does not cancel your subscription.

Refund eligibility is subject to applicable consumer protection laws and Paddle's applicable refund policy. Paddle is the Merchant of Record and handles returns. This policy does not exclude any statutory consumer rights. Review the checkout terms and contact Paddle through your purchase information for billing or return inquiries.

For assistance with your Lumrise account or subscription, email support@lumrise.app. Please do not send full payment-card details by email.